Emotional Fitness App Support
Welcome to the Emotional Fitness Support Center! Your wellbeing is our priority, and we are here to support you.
FAQs
1. How to get started with Emotional Fitness?
Getting started with Emotional Fitness is simple and intuitive. Follow these steps to begin your journey towards emotional well-being:
Download the App: Find 'Emotional Fitness' on Google Play or the App Store and download it to your device. The app has been primarily designed as a mobile phone app so, if possible, install it in a mobile phone environment.
Sign Up: Open the app and sign up using your email address and your name (or nickname). You'll be guided through a quick and easy registration process.
Explore Features: Navigate through the app to explore various features such as tests, daily challenges, daily check-ups, and insightful analytics. Watch the videos of each area and challenge to clarify what you have to do.
Start Your Journey: Begin with a test in a certain area that you want to improve, and take a couple of daily challenges to kickstart your emotional fitness journey.
2. How to reset your password?
If you forget your password or wish to reset it for security reasons, you can do so through the app settings page. Here’s how:
Go to the 'Settings' page in the app.
Find and tap on 'Change my Password'.
Enter your registered email address.
You will receive an email with instructions to reset your password. Follow the instructions to create a new password.
3. How to change the language settings?
To enhance your user experience, the Emotional Fitness app allows you to choose your preferred language. To change the language settings, follow these steps:
Navigate to the 'Settings' page in the app.
Find and tap on 'Change language'.
You will be redirected to the 'Select language' page where you can choose your preferred language from the available options.
The app will update to display in your selected language.
4. How to change my name or email address?
To change your name or email address associated with your Emotional Fitness account, follow these steps:
Go to the 'Settings' page in the app.
Here, you can update your name or email address.
Save the changes to update your account details by clicking the 'Save changes' button.
5. For whom is this app, when to use it and when not?
The Emotional Fitness app is designed for individuals aged 18 and above who are looking to improve their emotional well-being through guided self-reflection and personal growth activities. Please, notice that the app doesn't provide professional and medical diagnoses, but simply some feedback on your self-evaluations.
When to Use: Use the app daily to track your emotions, take up challenges, and work on personal growth through various activities and tests available in the app.
When Not to Use: The app is not a substitute for professional mental health treatment. If you are experiencing severe emotional distress or a mental health crisis, it is recommended to seek immediate help from a healthcare provider or a mental health professional, and not use this app.
6. Is there a dark mode?
Yes, the Emotional Fitness app supports dark mode to provide a comfortable viewing experience in low-light environments. To enable dark mode, follow these steps:
Go to the 'Settings' page in the app.
Toggle on the 'Dark Mode' option to activate it.
7. Understanding the main features of the app
The Emotional Fitness app offers a range of features designed to help you understand and improve your emotional well-being. Here are the main features:
Tests with Personalized Feedback: Take various tests to understand your emotional state better and receive personalized feedback and advice.
Daily Challenges: Engage in daily challenges that guide you to work on different aspects of your emotional fitness.
Insightful Analytics: Track your progress through detailed analytics and understand your emotional journey better. This includes tracking your test results and monitoring the results of your daily check-ups.
8. How to check and cancel my subscription?
Click on the "Check Subscription" button on the settings page. This should redirect you to your Google Play Store or Apple App Store page where you manage your subscriptions. If this doesn't work, you can do the following:
For Android Users (via Google Play Store):
Open the Google Play Store app on your Android device.
Tap on the "Menu" icon (three horizontal lines) in the upper left corner.
Tap "Subscriptions".
Find and tap on the Emotional Fitness app in the list of subscriptions.
Tap "Cancel Subscription" to cancel the subscription. You will have access to the subscription until the next billing date.
For iOS Users (via Apple App Store):
Open the "Settings" app on your iOS device.
Tap on your name at the top to access "Apple ID, iCloud, iTunes & App Store".
Tap "Subscriptions."
Find and tap on the Emotional Fitness app in the list of subscriptions.
Tap "Cancel Subscription" to cancel the subscription. You will have access to the subscription until the next billing date.
9. Can I delete my account?
Of course, you only have to go to the settings page and click on 'Delete Account'. The app will ask you to confirm this action. Please, notice that by deleting your account you will also delete your credentials and all your data associated with it, and that this action is irreversible.
Troubleshooting
Encountering issues while using the Emotional Fitness app? We are here to help.
Below are the main subsections with guides to help you resolve common problems:
1. App Installation Issues
Insufficient Storage Space: If you are unable to install the app due to insufficient storage space, try clearing some space by deleting unused apps or files.
Compatibility Issues: Ensure your device meets the minimum system requirements needed to run the Emotional Fitness app.
Download Errors: If you encounter errors during the download process, check your internet connection and try downloading the app again.
2. Login Problems
Forgotten Password: If you forget your password, go to the Sign-in page and click on "Forgot Password" to reset it.
Account Locked: If your account is locked due to multiple unsuccessful login attempts, try resetting your password or contact support for assistance (see contact details below).
Email Not Recognized: Ensure you are using the email address associated with your Emotional Fitness account. If the issue persists, you may need to re-register. Make sure there are no blank spaces when you type in your email address.
3. Bug Fixes and Workarounds
App Crashes: If the app crashes frequently, try restarting your device or reinstalling the app.
Feature Malfunctions: If a feature is not working as expected, check for updates in the app store as we regularly release fixes for known issues.
Reporting a Bug: If you encounter a bug, please report it through our support team with details of the issue to help us resolve it promptly (see contact details below). Thanks!
Feedback and Suggestions
We value your input and are always eager to hear from our users. Here’s how you can share your feedback, suggestions, and stories with us:
1. Feedback: Feel free to share your feedback, report bugs, or suggest new features (see contact details below). We appreciate your effort in helping us improve the Emotional Fitness app.
2. Share Your Testimonials and Stories: We are inspired by your journey and would love to hear your testimonials and stories. Share your experiences and tell us how the Emotional Fitness app has impacted (see contact details below). Your story might be the inspiration someone else needs!
3. Upcoming Features Roadmap: We are constantly working to enhance your experience with the Emotional Fitness app. Stay tuned for these exciting updates and more. We are open to your suggestions and encourage you to share your ideas for features you’d like to see in future updates. Thanks!
Remember, your feedback is instrumental in helping us shape the future of the Emotional Fitness app. We look forward to hearing from you!
Contact Us
We're here to help you.
Either fill out the form or send us an email!
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